CTG has more than 20 years of experience serving the Utility industry, including communication service providers, energy suppliers, and grid operators, supporting their IT and digital transformation needs as they strive to modernize, drive efficiency, and improve services.
With the industry undergoing rapid transformation, our digital solutions are helping utility companies become more agile to quickly address new market dynamics such as the impact of clean energy, and evolving customer expectations such as the demand for greater personalization of services.
Specific to our telecommunication clients, we specialize in addressing a critical and growing area of concern: data and analytics - specifically, retention, disclosure, and exploitation. Our portfolio of specialized services allow our clients to meet national and international disclosure requirements with a full-featured, automated disclosure workflow solution. Our Disclosure Management System™ (DMS) is a robust solution that manages all aspects of the disclosure process—from taking the initial request via a self-service portal or a service center team, through automated or manual collection of requested data, and presentation of the data in an evidential-quality, standardized format. Learn more about our DMS solution here.
We also help communication service providers deliver better services to customers, who are demanding greater flexibility, simplicity, and transparency from providers. CTG focuses on the end-to-end needs of our clients as they move to increasingly customer-centric business models, helping them to achieve operational excellence in the digital age. CTG solutions accelerate their digital transformation programs, provide assistance with Robotic Process Automation implementations, and develop new applications, all in support of creating the optimal customer experience.
In Belgium, CTG delivers a full range of IT services and solutions to major utility suppliers, distribution grid operators, and the Belgian Central Market System to help them adapt to new technologies, such as smart meters and grids, the Cloud, and dedicated testing and automation.