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How The Pandemic Offers An Opportunity To Use Digital Tools To Drive Business Improvement

Oct 9, 2020

Over the past few months, many organizations have had to go into extreme lockdown mode, at least temporarily, and adjust the way they work as they scramble to remain viable. Times like these can also present an opportunity for leaders with vision to seize the high ground. When things are already rough, it's often easier to make changes to processes and digital technologies than it would in better times. Organizations in various industries are having to reimagine relationships and interactions with customers and increase automation.  

Tom Niehaus, Executive Vice President, N. America, shares a few types of projects that organizations should consider that can help them come out of the pandemic ahead. 

Read more in his article published in Forbes. 

Niehas, Tom 2019

AUTHOR

Tom Niehaus

Executive Vice President, Americas

In December 2023, Tom Niehaus assumed the role of Executive Vice President (EVP) of the Americas, continuing his tenure from CTG, Inc. before its acquisition by Cegeka. As a crucial member of the Cegeka Executive Leadership Team, Tom plays a pivotal role in steering the company's strategic direction. He returned to CTG in May 2019 as Vice President of Operations, North America, bringing extensive leadership experience and an entrepreneurial spirit that originated from his co-founding of Exemplar Systems in 1993, later acquired by CTG. Beyond contributing to CTG's growth from 1999–2011, Tom served as the Managing Member of TJN Advisory, a private advisory services consulting firm. His leadership journey includes roles as President and COO of Encore Health Resources (2012-2017) and as CEO of Encore until its divestiture to emids, a global healthcare IT provider.

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