User Studies
No matter the challenge or strategic imperative, we ensure our clients’ success through collaborative partnerships:
An Alaskan-Based Healthcare Organization
- Conducted ServiceNow environment assessment, enabling focused recommendations for current workflows
- Developed strategic roadmap to support IT initiatives, resulting in funding to IT leaders
Leading Cancer Center
- Designed workforce analytics portal, performed custom workflow development management, and enhanced core ITSM modules
- Implemented new modules such as Asset Management, Application Portfolio Management, Service Portal, Knowledge Management, Major Incident, CAB Workbench, and Agent Workbench, and created customized dashboards